Return & Refund Policy
At kimi.pk, customer satisfaction is our top priority. We strive to provide high-quality tech products and an excellent shopping experience. Please review our policy carefully to understand when and how returns can be made.
Conditions Eligible for Return
- The product was damaged during delivery.
- The product has a manufacturing defect.
- The product received is incorrect and does not match your order.
- The product is not functioning as described.
Conditions Not Eligible for Return
- If you have changed your mind after purchase.
- If the product was used, altered, or mishandled after delivery.
- If the return request is made after the allowed timeframe.
⏳ Return Timeframe
Customers must notify us of a return request within 3 days of receiving their order. Requests made after 3 days will not be eligible for return or refund.
📦 How to Initiate a Return
To initiate a return for a damaged, defective, or incorrect product:
- Contact our customer support team with your order number.
- Provide clear photos or a short video showing the issue.
- Our team will verify the claim and guide you through the return process.
💳 Refund Process
- Once your return is approved and the item is received by us, it will undergo an inspection.
- After approval, your refund will be processed via the original payment method or another mutually agreed method.
- Refund timelines may vary depending on your bank or payment provider.
Need Help?
If you have any questions about our Return & Refund Policy, please contact us.
contact@kimi.pk